Terms & Conditions

These Terms & Conditions govern passenger transport and related services booked directly through the Salzburg Taxi website, by email, or by telephone.

The service is operated by ROYAL 92 TAXI OG, trading as Salzburg Taxi, Moserstraße 8, 5020 Salzburg, Austria. By confirming a booking, the person making the reservation accepts these terms for themselves and for every passenger included in the booking.

• A booking is accepted when Salzburg Taxi issues a confirmation by email or otherwise confirms it directly.
• You must provide accurate pickup, destination, date, local pickup time, contact details, passenger count, flight or train information, and any special requirements.
• Pickup and destination addresses must be sufficiently precise and legally accessible to the booked vehicle. If direct access is restricted, a suitable nearby meeting point may be agreed.
• Please check your confirmation promptly and tell us about any error. We are not responsible for problems caused by incorrect or incomplete information supplied at booking.
• Online availability may close 12 hours before pickup. For a short-notice journey, call us to check availability.
• All booking and pickup times are based on the local time in Austria unless the confirmation states otherwise.

Practical reservation requirements are explained in our Booking Conditions.

The price shown in your confirmation is the fixed fare for the journey and services described there. VAT is included. Additional stops, waiting beyond the included period, route changes, parking, tolls, or extras requested after confirmation may result in an additional charge, which will be explained where practicable before it is incurred.

Payment may be made online by an accepted payment card or in euros to the driver where cash payment is offered. Online payments are processed securely by the payment provider shown during checkout. Any refund is normally returned to the original payment method and in the original transaction currency.

• More than 24 hours before pickup: you may cancel for a full refund.
• Within 24 hours of pickup: the booking is non-refundable, including in the event of a no-show, unless mandatory law or your confirmation provides otherwise.
• Change requests are subject to availability. A different route, pickup time, date, or vehicle may change the fare.
• A cancellation or change is effective once received and acknowledged by Salzburg Taxi. Contact us by email or telephone and include your booking reference.

If Salzburg Taxi must cancel and cannot provide a suitable alternative, payments made for the affected service will be refunded. This does not affect any rights that cannot legally be limited.

Passenger transport contracts are generally excluded from the statutory 14-day distance-selling withdrawal right. Our cancellation terms above apply instead, without limiting any mandatory rights available under applicable law.

See the Cancellation & Refund Policy for deadlines, procedures, refund timing, return journeys, travel disruption, and no-shows.

For airport pickups, the driver waits for up to 60 minutes after the actual flight landing time. For hotel, accommodation, station, and private-address pickups, the included waiting time is 15 minutes after the agreed pickup time.

If you expect to be delayed, cannot find the driver, or your pickup details change, call us immediately. Do not leave the meeting point or arrange alternative transport without first trying to contact Salzburg Taxi. If we cannot reach you and the included waiting period expires, the booking may be treated as a no-show and the full fare may be charged. Additional waiting, when available, may be charged.

We monitor flights when a correct flight number is supplied and adjust airport pickup to the recorded landing time. Flight monitoring does not replace your obligation to contact us about a cancellation, diversion, missed connection, change of flight number, or other material itinerary change.

If baggage reclaim or border control will take unusually long, contact us before the included waiting period expires. For departures, you are responsible for choosing a pickup time that allows sufficient time for traffic, weather, check-in, and security procedures.

The passenger count must not exceed the confirmed vehicle capacity. Children and infants count as passengers. Child seats are provided free of charge when requested in advance; please give each child's age and approximate weight so that a suitable seat can be prepared. Availability cannot be guaranteed when a seat was not requested before travel.

• Tell us at the time of booking if a passenger has reduced mobility, uses a wheelchair, or needs assistance or specific vehicle access. A wheelchair-accessible vehicle or other specialist equipment is provided only when expressly confirmed.
• Foldable mobility aids must be declared with their approximate size. They count toward the vehicle's luggage capacity.
• Passengers under 18 must travel with a responsible adult unless Salzburg Taxi has agreed otherwise in writing before the journey.
• Pets and other animals must be declared in advance with their type, size, and suitable travel container. Transport is subject to prior confirmation, vehicle suitability, safety requirements, and applicable law.
• Assistance animals are handled in accordance with applicable law; please notify us in advance so that the correct arrangements can be made.

If an undeclared requirement cannot be accommodated safely or legally at pickup, the service may be refused and the booking may be treated as a late cancellation or no-show.

All luggage must fit safely within the capacity of the vehicle selected and shown in the booking. Tell us in advance about skis, snowboards, golf bags, bicycles, wheelchairs, unusually large items, or excess luggage. Undeclared items may require a larger vehicle or an additional vehicle at extra cost, and may be refused when they cannot be carried safely or legally.

Passengers are responsible for checking that personal belongings have been removed at the end of the journey. Salzburg Taxi will make reasonable efforts to return found items, but collection or delivery costs may apply.

Vehicle photographs and model names describe the expected class and standard, not a guaranteed make, model, colour, or registration. Operational needs may require a substitute vehicle. Any substitute will be suitable for the confirmed passenger and luggage capacity and will provide a comparable or higher service class where reasonably possible.

• Seat belts must be worn whenever required, and the driver's reasonable safety instructions must be followed.
• Smoking and the consumption of alcohol are not permitted in the vehicle.
• The driver may refuse or end a journey where a passenger is threatening, abusive, excessively intoxicated, poses a safety risk, or may damage the vehicle.
• The service must not be used for any unlawful purpose or in a way that breaches immigration, customs, safety, or transport requirements.
• Reasonable cleaning, repair, or replacement costs may be charged where a passenger soils or damages the vehicle beyond ordinary use.

Salzburg Taxi is licensed and insured in accordance with applicable Austrian requirements. We plan journeys carefully, but travel can be affected by events outside reasonable control, including severe weather, road closures, exceptional traffic, accidents, strikes, border controls, and flight or train disruption.

To the extent permitted by law, Salzburg Taxi is not responsible for indirect or consequential loss, or for a missed onward service caused by circumstances outside its reasonable control. If a problem is attributable to us, contact us immediately so we can arrange or approve a suitable solution. Unauthorised replacement transport or other costs may not be reimbursed.

Nothing in these terms excludes or limits liability for intent, gross negligence, personal injury, or any liability or consumer right that cannot lawfully be excluded or limited.

Please raise any issue as soon as possible so we have an opportunity to help during the journey. Written complaints should include your booking reference, journey date, a clear description of the issue, and any supporting information.

The Salzburg Taxi website may be used only for lawful personal or business travel enquiries and bookings. Fraudulent reservations, attempts to disrupt the website or payment process, misuse of contact forms, and unauthorised automated extraction of website content are prohibited.

Unless otherwise stated, the website's text, branding, design, photographs, and other content are owned by or licensed to Salzburg Taxi and may not be copied, republished, or commercially exploited without prior written permission. Third-party names and trademarks remain the property of their respective owners.

Austrian law applies. Subject to mandatory consumer-jurisdiction rules, the competent courts in Salzburg have jurisdiction. If any part of these terms is found unenforceable, the remaining provisions continue to apply.

We may update these terms from time to time. The version accepted when you make your booking applies to that booking unless a change is required by law or is expressly agreed with you.